Return Policy

If you are not fully satisfied with your purchase, you may return unworn merchandise at our Ortho-Step store, or mail it with the original sale receipt, within 30 days of purchase. Please note, defective or damaged merchandise can only be returned if it’s unworn. Exchanges are available in-store only. Purchases being mailed back to the warehouse will only receive a refund for the returned merchandise.

Two easy ways to return

1. To Make a Return at Our Store

105 River Ave | Lakewood, NJ 08701    Please bring…

  • The item to be returned. Item(s) must be returned in the original brand box (packaging).
  • The original receipt, original packing receipt, or a copy of your Confirmation Email.
  • One form of personal identification and the credit card used for the original purchase.

2. To Make a Return to orthostepinc.com

Please note, we only process returns at orthostepinc.com if your purchase was made at orthostepinc.com. Regular store purchases must be returned to our store.

  • Box up the item with all original packing. Item(s) must be returned in the original brand box (packaging).
  • Enclose a completed return form. (Included with original packing slip)

Print return form Refunds will be given in the original form of payment.

3. Ship your package to:

OrthoStep.com Return | 105 River Ave | Lakewood, NJ 08701